At Highgate Medical Centre we are now using Accu RX patient triage to allow us to consult with our patients online. There will be a few simple questions to answer about your condition so we can decide on the best course of action for you. It is important to provide as much information as possible. Please note the response timeframe can take up to 2 days. If your query is urgent, please contact the practice on 0121 440 3609. If you wish to use on-line triage consultation please visit our AccuRX Patient Triage page.
We operate an appointment system for all doctors. To book in routine appointment with any Dr patients may ring in to the surgery on 0121 440 3609.
For same day urgent appointments patients are to ring at 8.00am for morning appointments and 3.00pm for evening appointments.
Telephone and video consultations are also available to at the surgery, through AccuRx where your able to send in pictures for the GP to review. Please note, if you are booking a telephone consultation, this will not always take place at the exact time you have booked. The call back could vary any time between clinics which could be an hour before or an hour after the booked time.
When you come to the surgery report to reception. This is your first link with the surgery and reception staff will give you all the help you need. The aim of the Practice is to provide all the medical help that is needed and available under the NHS.
DNA Policy
Whereas the surgery provides a good level of access to appointments, we are (in common with General Practice nationally) experiencing a high level of demand which is making it difficult for patients to get a routine appointment. One thing that makes this more difficult is the problem of missed routine appointments – Did Not Attend (DNAs).
Where patients have been declined routine appointments, because consultations are fully booked, it is disappointing when one of these booked appointments does not turn up, or fails to answer the telephone call, and has not contacted the practice to cancel the appointment so that it can be released for others.
The management team and PPG monitor DNAs. A large number of DNAs are incurred every month and they are slowly increasing.
Read our DNA policy here (DOCX, 26KB)